What They Do:
Responsible for representing the organization and making a good first impression. 

Typical tasks:

  • Answer phones and screening calls

  • Greet visitors and provide information about the organization

  • Coordinate mail into and out of the office

  • Assist administrative employees

  • Update appointment calendars, prepare travel vouchers, perform basic bookkeeping, word processing, and filing


  • High school diploma or equivalent

  • Most training is done on the job

  • Knowledge and skill using word processor, spreadsheets, and phone systems.

What They Make:
According to the Bureau of Labor Statistics, the 2019 median income was $30,090 per year.                                       

Where They Work:

  • Hospitals

  • Nursing homes

  • Physicians’ offices

  • Outpatient care facilities

Career Outlook:
The Bureau of Labor Statistics predicts a 4% growth rate between 2019 and 2029, which is faster than average for all occupations.


Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Receptionists,
on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/receptionists.htm 

Updated February 2021